How to Reverse eWallet on FNB App
Get your money back before it's withdrawn.
Sent eWallet money to the wrong number? Don't panic - you can reverse it, but you need to act fast.
FNB allows you to reverse an eWallet payment only if the recipient hasn't withdrawn the money yet. Once they've cashed out at an ATM, the money is gone and you'll need to contact them directly.
Quick Answer
Open FNB App → Accounts → eWallet → Transaction History → Select the transaction → Tap "Reverse" → Confirm. The money will be returned to your account within minutes.
Step-by-Step: Reverse eWallet on FNB App
Open the FNB App
Log in to your FNB banking app using your credentials or biometrics.
Go to "Accounts"
Tap on the Accounts tab at the bottom of the screen.
Select "eWallet"
Find and tap on the eWallet option. This shows your eWallet balance and history.
View Transaction History
Tap on "Transaction History" or scroll down to see recent eWallet sends.
Select the Transaction
Find and tap on the eWallet transaction you want to reverse. It will show details including the recipient's number.
Tap "Reverse" or "Cancel"
If the money hasn't been withdrawn, you'll see a "Reverse" or "Cancel" button. Tap it.
Confirm the Reversal
Confirm the reversal. The money will be returned to your account within a few minutes.
Alternative: Reverse via USSD (*120*321#)
No app? You can also reverse an eWallet using FNB's USSD code:
- 1. Dial *120*321# from your registered cellphone
- 2. Select "eWallet" from the menu
- 3. Choose "Reverse eWallet"
- 4. Enter the recipient's cellphone number
- 5. Confirm the reversal
When Can You Reverse an eWallet?
You CAN Reverse If:
- • The recipient hasn't withdrawn the money yet
- • The eWallet voucher is still active
- • You initiated the transaction from your FNB account
- • You're reversing within 30 days
You CANNOT Reverse If:
- • The money has already been withdrawn
- • The voucher has been used to buy airtime
- • More than 30 days have passed (expired)
- • It was a cellphone banking (not eWallet) transfer
What If the Money Was Already Withdrawn?
Unfortunately, if the recipient has already cashed out the eWallet at an ATM or used it for airtime, FNB cannot reverse the transaction. Your options are:
- • Contact the recipient directly - Call or message them and ask for the money back
- • Open a case with SAPS - If it's a significant amount and they refuse, you can open a theft case
- • FNB Fraud Line - If you suspect fraud, call 087 575 9406
FNB eWallet Limits (2025)
| Limit Type | Amount |
|---|---|
| Minimum send | R10 |
| Maximum per transaction | R3,000 |
| Daily send limit | R3,000 |
| Monthly send limit | R10,000 |
| Voucher expiry | 30 days (auto-reversed) |
Tips to Avoid eWallet Mistakes
- • Always double-check the number before confirming - especially the last 4 digits
- • Save frequent recipients as beneficiaries to avoid typing errors
- • Call the recipient first if it's a new number to confirm it's correct
- • Start with a small amount (R10) if sending to someone for the first time
- • Act immediately if you make a mistake - the faster you reverse, the better
Frequently Asked Questions
How long does a reversal take?
The reversal is usually instant. The money should reflect in your account within a few minutes.
Is there a fee to reverse an eWallet?
No, FNB does not charge a fee to reverse an unclaimed eWallet transaction.
What happens if the eWallet expires?
If the recipient doesn't withdraw within 30 days, the money is automatically reversed to your account.
Can I reverse an eWallet sent from online banking?
Yes, you can reverse via the FNB App, online banking, or USSD regardless of how you originally sent it.